Privacy Policy for Project Green

Project Green ('we', 'our', or 'us') is committed to protecting the privacy of our clients and visitors to our website, projectgreenfl.com. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our services concerning chimney cleaning, sweeping, inspection, and related maintenance in the Fellsmere, FL region. By using our site and services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect various types of information to provide and improve our chimney services.

Personal Information You Provide to Us:

• Contact Information: When you request a service, inquire about our offerings, or contact us via phone, email, or our website, we may collect your name, postal address (e.g., 239 S Maple Street, Fellsmere, FL 32948), email address ([email protected]), and phone number (8502593948).
• Service Details: Information related to your chimney system, property type (residential or commercial), service history, and any specific requests or concerns you communicate to us.
• Payment Information: While we do not store sensitive payment card details on our servers, we may collect billing information necessary for processing payments for our services. This is typically handled through secure, third-party payment processors.

Information Collected Automatically:

• Usage Data: We may collect information on how our site is accessed and used, such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

How We Use Your Information

Project Green uses the collected data for various purposes:

• To Provide and Maintain Our Services: This includes scheduling appointments, performing chimney cleaning, sweeping, inspection, creosote removal, and other related maintenance services.
• To Communicate With You: To respond to your inquiries, send you service confirmations, updates about your appointment, or information about our services.
• To Process Payments: To bill for services rendered.
• For Internal Operations: To improve our understanding of how our services are used, to diagnose technical problems, and to conduct research and analysis.
• For Marketing and Promotional Purposes: With your consent, we may use your information to send you promotional materials about new services or special offers we believe may be of interest to you. You can opt-out of receiving these communications at any time.
• To Comply with Legal Obligations: To fulfill our legal and regulatory requirements.

Disclosure of Your Information

We may share your personal information in certain situations:

• Service Providers: We may employ third-party companies and individuals to facilitate our services (e.g., payment processors, CRM systems, IT support). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your personal information in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Project Green, prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, or protect against legal liability.
• Business Transfers: If Project Green is involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

Data Security

The security of your data is important to us. We strive to use commercially acceptable means to protect your personal information, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we endeavor to use appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction, we cannot guarantee its absolute security.

Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Project Green aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data.

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• If you make a request, we have one month to respond to you. To exercise these rights, please contact us at [email protected].

Children's Privacy

Our service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By mail: Project Green, 239 S Maple Street, Fellsmere, FL 32948, USA
• By email: [email protected]
• By phone: 8502593948